winmy20 Privacy Policy

Full Policy

Winmy20 Official Privacy Policy

Updated: January 2026

Welcome to the official WinMY20 website. We, the WinMY20 management team, take the privacy and security of every member's personal information seriously. This Privacy Policy explains in detail how we collect, use, disclose, and protect your information when you register and use our online gaming platform.

By accessing or using winmy20 services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. We encourage you to read this document carefully so you fully understand your rights.

1. Information We Collect

WinMY20 collects two main types of information: information you provide directly, and information collected automatically when you use our platform.

1.1 Information You Provide

• Registration information: full name, date of birth, email address, phone number, and password.
• Identity verification (KYC): a copy of your identity card, passport, or other official documents required by regulatory authorities.
• Financial information: bank account or e-wallet details for deposit and withdrawal purposes.
• Support communication: any messages, complaints, or requests you submit to our support team.

1.2 Information Collected Automatically

• IP address and general geographic location information.
• Device type, operating system, and browser version you are using.
• Session data, activity logs, and in-platform game history.
• Cookies and similar tracking technologies (with your consent).

2. How We Use Your Information

Every piece of information we collect is used for a legitimate and necessary purpose:

• Account management: to securely create, verify, and maintain your member account.
• Transaction processing: to process deposits, withdrawals, and any financial transactions within your account.
• Legal compliance: to fulfill Anti-Money Laundering (AML), Know Your Customer (KYC), and applicable regulatory requirements.
• Platform security: to detect, investigate, and prevent fraud, hacking, or other suspicious activities.
• Service improvement: to analyze how you use the platform in order to improve the user experience.
• Service communication: to send important notifications related to your account, promotions, and security updates.
• Responsible gaming: to monitor gaming patterns and identify members who may need support.

3. Sharing Information with Third Parties

WinMY20 is committed to not selling your personal information. However, in certain circumstances, we may need to share information with the following parties:

• Payment service providers: to process your financial transactions securely and efficiently.
• Regulatory authorities: when required by Malaysian law or a valid court order.
• KYC verification partners: third-party identity verification platforms that are integrated and compliant with international security standards.
• IT service providers: hosting and infrastructure companies bound by strict confidentiality agreements with WinMY20.

All third parties we work with are required to meet data protection standards equal to or exceeding our own. We do not permit them to use your data for any purpose other than those specified.

4. Data Storage and Security

Your data security is our top priority. winmy20 implements a range of technical and operational measures to protect your information:

• 256-bit SSL encryption for all data transmitted between your browser and our servers.
• Encryption of stored data (data-at-rest) in our database.
• Multi-level access controls — only authorised staff can access sensitive data.
• Continuous security monitoring, 24 hours a day, 7 days a week.
• Regular penetration testing conducted by independent security experts.
• Regularly tested disaster recovery and data backup procedures.

Your information is retained for as long as necessary for the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted using industry-recognised methods.

5. Your Rights as a User

As a WinMY20 member, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal information we hold about you.
• Right to rectification: you may request that we correct information that is inaccurate or incomplete.
• Right to erasure: in certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: you may request that we restrict how we process your data.
• Right to object: you may object to the processing of your data for direct marketing purposes.
• Right to data portability: you may request that your data be transferred in a machine-readable format.

To exercise any of the above rights, please contact our support team through the official website. We will respond within 72 hours and resolve your request within 30 business days.

6. Use of Cookies

WinMY20 uses cookies and similar tracking technologies to enhance your experience on our platform. We use several types of cookies:

• Essential cookies: required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance cookies: help us understand how users interact with the platform for continuous improvement.
• Preference cookies: stores your preferences such as language and display theme.
• Marketing cookies: used only with your consent to display content relevant to your interests.

You can manage or disable non-essential cookies through your browser settings or the cookie preference panel on our platform. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

7. International Data Transfers

In some cases, your data may be processed or stored outside Malaysia by our service providers. When this occurs, we ensure such transfers are carried out with adequate safeguards, including data processing agreements that comply with international standards. We do not transfer your data to countries without an equivalent level of data protection.

8. Child Protection

WinMY20 is an exclusive platform for users aged 18 and above. We do not knowingly collect personal information from minors. If we discover that a minor's information has been collected without parental or guardian consent, we will promptly delete that information and close the account.

9. Third-Party Links

Our platform may contain links to third-party websites or services. WinMY20 is not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of every website you visit outside our platform.

10. Changes to This Privacy Policy

WinMY20 reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon being posted on this website. We will notify you of significant changes via email or in-platform notifications. Your continued use of our platform after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our privacy team through the official winmy20 support page. We are committed to resolving every inquiry promptly and transparently.